Terms of service

ABU Terms & Conditions

1. Cancellations, Returns, & Refunds

  1. Customer MUST contact ABUCares.com to request an order cancellation or any other modification. ANY cancellation request received within one hour of the receipt of the order (known as the GRACE PERIOD) will be honoured.
  2. Cancellation of an order that is in transit WILL incur a Restock Fee (the original item shipping cost AND return shipping at the prevailing rate (typically £5.95+VAT for UK mainland, varied for other areas).
  3. Orders that have been delivered, or otherwise left possession of the shipping carrier, are NOT eligible for return or refund. White Diapersuits are an exception to this; they are eligible for return within 30 Days of order receipt.
  4. Orders that are returned to sender, having never left possession of the carrier, are ELIGIBLE for reshipment with the customer paying shipping costs (return to us and new outbound), or refund, minus a restock fee (the cost of outbound and return shipment). Reshipment or restock fee may be waived if fault, and therefore cause of the package being returned, is determined to be on the shipping carrier.
  5. Chargebacks:  customers issueing chargebacks without haivng engaged with us to raise an issue will be barred from placing further orders with us. Chargebacks do not remove the obligation on the customer to pay for their order, they only reverse that payment. Action may be taken against customers who issue chargebacks to recover the original order cost plus all associated fees incurred through the chargeback. 

2. Order Adjustments

  1. Orders that have not yet left the warehouse are eligible for adjustments with no charge. This may delay shipping until the following day if the request is received close to daily pickup time.
  2. Changing the delivery address of an order in transit WILL incur a cost (known as the Intercept Fee). Orders are not guaranteed to be eligible for modification while in transit.

3. Shipping

  1. Shipping daily cutoff is 12PM. Orders received AFTER cut-off are not guaranteed to process and ship on the same day.
  2. Order fulfillment by ABU and shipped in strong, opaque polymailers or cardboard boxes via DPD- fully tracked with the ability to manage your delivery via the YourDPD app or their website. Tracking details will be emailed once your order is dispatched.
  3. Customer will be responsible for all duties and taxes, except where specifically exempted.

4. Liabilities

  1. Some diapers are printed with an outside ink layer. This ink may transfer off of the plastic to other surfaces, through friction and/or application of substances, including but not limited to, oils, lotions, and creams. ABUniverse is NOT LIABLE for discolouration resulting from ink transfer.